Los Angeles CA— Metrolink recently launched a new website that features a global positioning system (GPS) tracking tool to locate trains in real time, part of a technology transformation taking place in Southern California’s regional rail system.
On the eve of its 25th anniversary next month, Metrolink is harnessing technology on several fronts to improve customer service.
The new website – www.metrolinktrains.com – makes it easier for riders to plan their trip and get updates on promotions and special events and interact with Metrolink’s new Metrolink Matters blog that debuts in October.
Service advisories are clearly displayed on the improved website and, now with the GPS Train Tracker feature, passengers can find out in real time where their trains are. Later this year the GPS tool will be able to pinpoint arrival times of Metrolink trains at stations.
Tickets also can be purchased electronically from the website once customers download the mobile ticketing app. They can go directly to the Google Play or the App Store or the Metrolink website has the app link. Customers can still buy tickets from ticket vending machines at stations and other venues, but this is another convenient option that is becoming increasingly popular.
Metrolink fares include free transfers to most local transit carriers including Metro in Los Angeles County. This fall, new optic readers will be installed on all Metro Rail gates so Metrolink riders who purchase a mobile ticket can transfer to Metro by scanning their phone with the optic reader.
Beyond improving the customer experience, Metrolink will roll out its new Tier 4 locomotives next month. Metrolink is the first commuter rail agency in the nation to purchase new Tier 4 clean air operating locomotives that emit less pollutants, generate more horsepower and are safer than older diesel models.