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NCTD Advances System Improvements

Oceanside CA— Passengers riding on the SPRINTER trains in northern San Diego County may have recently noticed some new additions on board. Train Attendants are now riding each train checking tickets, ensuring the cleanliness of vehicles, and providing customer support to passengers.

“I feel better about riding the SPRINTER,” said Kaya K., a recent SPRINTER rider. “I see a noticeable difference in the cleanliness of the train and I like that there is someone there now to answer questions when I have one.”

Adding Train Attendants to the SPRINTER is part of a series of enhancements that North County Transit District (NCTD) has made recently.

Ticket vending machines (TVM) received an update that will allow customers to have a better experience. The credit/debit card readers received a firmware update that now allows them to more easily read a credit/debit card when a customer swipes one on the machine.

Passengers can skip returning to the TVM line again by adding funds to their Compass Card ahead of time as Stored Value. They can then utilize that value with each subsequent Compass Card tap on bus or train validators.

LIFT customers will soon be able to manage their trips online through a new scheduling portal. The new system will provide customers with the additional option to books and cancel trips online in addition to the current call-in procedure.

“We want our customers to find our system convenient, and for that we work to find ways to create a positive experience for everyone,” said Brian Burkett, NCTD Customer Service Manager. “We look forward to listening to our customers and seeing how they like these enhancements.”

For more information on Compass Cloud or Stored Value, visit GoNCTD.com.