Downtown and FasTrak Offices Closed to the Public Beginning Monday
San Diego CA—To protect the health and safety of staff, partners, and the general public, SANDAG will close its offices to the public—including the FasTrak Customer Service Center in Otay Mesa—beginning Monday, March 16 through Friday, April 3, unless conditions warrant an extension.
While the I-15 Express Lanes and South Bay Expressway FasTrak Customer Service Center is closed to walk-in traffic, the call center will remain open and maintain normal business hours, Monday through Friday from 8 a.m. to 6 p.m. (closed every other Monday). Customers are encouraged to call (619) 661-7070, or visit 511sd.com/FasTrak to reach a Customer Service Representative.
SANDAG is not shutting down operations, and employees will continue working to provide essential services to the public and make progress on critical regional projects.
SANDAG is updating its calendar of events and recommending changes, cancellations, or postponements on a case-by-case basis. Where possible, SANDAG is considering conducting meetings and other important outreach virtually.
The 30th Annual SANDAG Bike to Work Day will be postponed in accordance with guidance from the San Diego County Health and Human Services Agency, which recently issued an order prohibiting all large events with more than 250 attendees. SANDAG’s priority is to ensure a healthy and safe environment for our participants, staff, and volunteers. SANDAG hopes to reschedule Bike to Work Day later this year. More information about Bike to Work Day can be found at iCommuteSD.com/BiketoWorkDay.
As organizations throughout the region evaluate the possibility of asking employees to work from home as a COVID-19 precaution, the SANDAG iCommute program has compiled telework resources for employers, including sample policies and employee agreements, guidelines, and FAQs. Learn more at iCommuteSD.com/telework.
SANDAG will continue to monitor COVID-19 development in the region daily to provide timely and appropriate responses related to our regional responsibilities and programs. We are following guidance from the Centers for Disease Control and Prevention (CDC), California Public Health Department, and San Diego County Health and Human Services Agency (HHSA).
More information about SANDAG’s response to COVID-19 is available at sandag.org/COVID-19. This page will continue to be updated as more information becomes available. Essential information also will released on SANDAG’s social media channels – @SANDAGregion on Facebook and Instagram, and @SANDAG on Twitter.
The San Diego Association of Governments (SANDAG) is the San Diego region’s primary public planning, transportation, and research agency, providing the public forum for regional policy decisions about growth, transportation planning and construction, environmental management, housing, open space, energy, public safety, and binational topics. SANDAG is governed by a Board of Directors composed of mayors, council members, and supervisors from each of the region’s 18 cities and the county government.